Customer Service Representative - (Logan) in Logan, Utah For Sale
AMDS CUSTOMER SERVICE REPRESENTATIVE Summary You're the first point of customer contact over the phone for general inquiries like pricing, products, scheduling etc. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. You provide an important first impression for Miele to Direct Sellers, customers, and potential customers. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. Essential Functions Field questions regarding our products (ie features, specifications, use and care). Answer a high volume of inbound phone calls (approx. 50 per day) from consumers, sales personnel, direct sellers, etc. Process or amend sales orders and coordinate fulfillment process with our install team. Increase Miele Sales by offering extended warranties and cleaning essentials. Make recommendations according to the customer's purchase. Respond to Department e-mail as directed Pleasant phone presence Must be customer service driven/focused Capable of handling customer complaints and concerns in a timely, professional and friendly manner. Ability to make good informed decisions and solve problems Capable of remaining calm and courteous in challenging situations Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality. Excellent Written and Verbal Communication Skills Accurate Typing and Computation Skills Ability to Work Independently with Minimal Instruction. 3 year customer service experience and/or training, preferred. Ability to read, write and comprehend instructions, correspondence, and memos in English. A working knowledge of Microsoft Office software High school diploma Interested candidates that possess dedication, the skills to exceed our customer's expectations as detailed herein and the drive to join a growing appliance brand are encouraged to apply online at www.mieleusa.com . ABOUT MIELE There are only a few brands in the world that have sustained their vision, traditions and high-quality standard for more than a century. Fewer still that can claim consistent family ownership and international brand name integrity. And only one that is recognized for creating the world's most innovative appliances. Founded in Germany in xxxx with a single promise of Immer Besser, a phrase meaning Forever Better, Miele has dynamically grown to become the world's largest family-owned and operated appliance company with over 16,600 employees, 12 production facilities, representation in nearly 100 countries and annual turnover of USD$3.62bn (xxxx/10). As a premium appliance brand represented on all continents, Miele is steadfastly committed to the highest quality, performance and environmental standards. The company's innovative heritage, state-of-the-art design and engineering aesthetic have inspired comparison to other powerhouse German brands synonymous with innovation: Mercedes-Benz and BMW. Miele's range of exceptional consumer appliances includes: vacuum cleaners; laundry systems; rotary irons; dishwashers; built-in convection, speed, steam and combi-steam ovens; cooktops; ventilation hoods; refrigeration; wine storage and coffee systems. Additionally, Miele Professional (the commercial product division) offers dishwashers, washing machines, tumble dryers and rotary irons for commercial use as well as washer-disinfectors for medical, dental and laboratory applications. To research further, we invite you to visit mieleusa.com for complete and detailed product information or miele-sustainability.com for our public communication regarding Miele's commitment to our environment and its employees. Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
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